Refund and Returns Policy
We want you to be fully satisfied with your purchase from Square Circle.
If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must include all original tags and packaging
- Proof of purchase must be provided
Items that are damaged due to misuse, worn, washed, or altered will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Items marked as non-returnable
Return Process
To initiate a return, please contact us at:
service@squarecircleoffice.com
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
Our customer service team will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item received is:
- defective
- damaged during shipping
- incorrect item sent
In these cases, Square Circle will cover the return shipping cost.
Refund Processing
Once the returned item is received and inspected, we will notify you via email.
If approved, your refund will be issued to the original payment method within 5–10 business days.
Processing time may vary depending on your payment provider.
Exchanges
We only replace items if they are defective or damaged.
For exchange requests, please contact: